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Hotel Management
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Eligibility and Course Duration Industry Size Industry Growth Individual Growth Best Colleges
10+2 science, commerce or arts for a certificate, diploma or graduation course. Gradution for post graduation course. Duaration varies from six months to 3 years depending on the course and college. 6000 cr 12-15% Depends on the area of specialization

The Oberoi centre for Learning and Development

Indian Institute of Hotel Management

Welcomgroup Graduate School of Hotel Administration

National Council for Hotel Management and Catering

 

Hotels are amongst the most visible and important aspects of a country's infrastructure. Hotel industry is a closely linked to the tourism industry. A number of factors like promotion of tourism and rapid industrial progress have given a boost to hoteliering. The recent liberalization of trade and opening up of economy will further lead to revolutionary growth in this sector.

With increasing globalization, career opportunities in this field are not only limited within the country but there are chains of hotels which operate internationally providing scope of a career abroad. It is a glamorous profession with a bright future. With the growth of hotel industry propelled by foreign and domestic tourism and business travel, the demand for well trained quality personnel too has grown impressively.

The diversity of experience in hotel management is greater than in any other profession. Hotel industry involves combination of various skills like management, food and beverage service, housekeeping, front office operation, sales and marketing, accounting. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one

 
Eligibility & Course areas

One can enter this field by direct entry or through hotel management institutes. For direct entry the vacancies are generally advertised in the newspapers and the minimum prescribed qualification is graduation with 50% marks. They are trained by the hotels themselves. But Qualified personnel's are always given a higher preference.

Educational

Minimum qualification required to go for a diploma, graduation or certificate course in hotel management is 10+2 science, commerce or arts Duration of certificate courses is six months to one year. Bachelor and diploma courses are of duration one and half to three years. Those with graduation can go for post graduate diploma courses the duration of which is one year.

Selection to most government recognised institutes is based on common entrance test. Test consists of English, Reasoning, General Science and General Knowledge. The test is of two hour duration and is held around April every year. The test is followed by a group discussion and interview, in which a person's personality and confidence is assessed. Private institutes also conduct tests of their own, the pattern of which is almost the same.

Some of the prominent schools that conduct courses in this area are:

The Oberoi centre for Learning and Development
1 Sham Nath Marg
New Delhi- 110054

Institute of Hotel Management
Rauza Bagh
Aurangabad- 431001

Welcomgroup Graduate School of Hotel Administration
Valley View Hotel
Manipal- 576119

National Council for Hotel Management and Catering Technology
Pusa, New Delhi.

Indian Institute of Tourism and Travel Management Gwalior
Govindpuri ,Gwalior Madhya Pradesh

Army Institute of Hotel Management and Catering Technology (AIHM & CT)
C/o ASC Centre and College
Bangalore - 560007.

Personal attributes

They should have a good organizational background, excellent communication and interpersonal skills, strong commitment and self-discipline. One must be an extrovert, co-operative, polite and respectful to the guests, have patience to deal guest criticism even when you know you are right, willing to work hard even at odd hours and yet be cheerful.

Course areas

Course areas include food processing, Food and beverages service, Accommodation operation or front office, hotel accountancy, Business communication, French language, hotel engineering, computer, nutrition and food service, Hotel laws, Principles of management, sales and marketing management, Human resource management.

Job Prospects

Lots of lucrative and interesting openings are there for hotel management graduates in various fields like:

  • Hotel & Restaurant management
  • Airline Catering and Cabin Services
  • Club management
  • Cruise Ship Hotel Management
  • Hospital administration and catering
  • Hotel and Tourism Associations
  • Forest Lodges
  • Guest Houses
  • Institutional Management (supervising canteens in college, schools, in factories, company guest houses etc.)
  • Catering departments of railways, banks, armed forces, shipping companies etc.
  • Hotel and catering institutes
  • Self employment

Career options

A hotel consists main departments such as Operations, Front office, House keeping, Food and Beverages, Accounting, Engineering/ Maintenance, Sales and Security. Each department has a number of positions that one can opt for.

General Operations

General manager who is the main in charge, is the coordinator and administrator, responsible for staff management, financial control, provision of services, quality control and customer care. Depending on the size of the hotel, general managers could have assistant managers to supplement their work.

Front Office

It is the centre of all activities. Important functions of receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front office manager or Executive House-keeper who supervises and co-ordinates the work. Then there are Assistant Managers, Lobby executives, front office supervisors, information assistants, receptionists, bell captains, bell boys, doormans etc. to perform their assigned roles.


House Keeping

The work of keeping the hotel, the rooms, the bars, the restaurants etc. clean and making it presentable to the guests and ensuring facilities and comfort to them is handled by this department. Those handling this department are Chief executive house keeper, floor supervisor, room attendants, linen supervisors, Maids etc.

Food and Beverages Department

This department is the hub of the hotel industry and is responsible for all the food that is prepared and served in the hotel. The main functions performed by the department are- presentation, preparation and service of food and beverages involving kitchen, bar and baker. One who cooks food is known as Cook, the person in overall charge of dining hall is called Maitre de Hotel, Captain incharge of part of dining hall is known as Chef de Range, one who serves food is Demi Chef de Range or Steward. Then there is the Restaurant Hostess who makes the guests comfortable and deal with any complaints by the guests. Those serving drinks are Bartenders.


Accounting Department

This department deals with both cash and credit transactions, i.e all the financial transactions like purchase of materials, offering of services to the guests etc. This department also compiles information required for budgeting, pricing of food and services and so on. Professionals like cash, cost and works accountants are given higher positions in the department. Chief cashier, cash clerk/bill clerk are the positions handled in this department.

Sales & Marketing

This department keeps in touch with travel agents and tour operators as well as other potential corporate clients in order to sell hotel facilities. Advertising and Public Relations is also normally handled by this department.

Engineering / Maintenance Department

Qualified engineers are appointed for the maintenance of the building and various machines involved in the premises. They are assisted by necessary staff in the electrical and mechanical departments. Mechanical Engineers, Electrical Engineer, Plumbers, carpenters etc are employed by this department.

Then there is the Security department which provides security to the guest and their belongings and employs security Officers/ guards for this purpose. Retired Army personnel are preferred by this department.


Remuneration

The remuneration that one can expect from a job in hotel industry depends varies with experience, education as well as location. If you are fresh out of college without any previous experience you could approach a hotel for a job as Executive Trainee or Management Trainee. You'll be paid in the range of Rs 5, 000-8,000 or more.

However, in smaller hotels, catering companies, industrial canteens, resorts, guesthouses and restaurants the starting salary may not be as exciting. Just about Rs 3,500-5,000 a month.

If you know your spices you could work in the kitchen, where the growth can be very exciting. An Executive Chef in a 5-star hotel earns about Rs 60,000 or more per month plus other perks

The General Manager of an average hotel earns anything between Rs 10,000-15,000 a month, while someone working for a five-star hotel could draw upto Rs 25,000-60,000 or even more.

The income for certain positions can be as follows:

  • Food & Beverage Manager: Rs 8,000-20,000
  • Front Office Manager: Rs 6,000-20,000
  • Lobby managers: Rs 4,000-12,000
  • Executive Chef: Rs 8,000-60,000
  • Sous Chef: Rs 5,000-12,000
  • Executive Housekeepers: Rs 14,000-40,000
  • Assistant Housekeeper: Rs 2,000-6,000
  • Pantry Supervisors: Rs 1,200-4,500
  • The money in a cruise liner is even more attractive. Career mobility is very fast in the hotel industry for dynamic, energetic and diplomatic professionals. Movements up the organisational hierarchy are purely merit-based.

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